Future Technology Careers

Summary

The Research and Development Engineer will help the company to maintain its competitiveness by keeping an eye on developing trends, determining what the competition is doing, and participating in development of solutions and products for the company. Also, conducts analysis and obtains a sound understanding of current conditions within a specific sector or market. 

Responsibilities

• Conducts research and development activities as per requirements from Business Development Roadmap.
• Using accepted methods and techniques, assist with the design, development, implementation, and analysis of technical engineering products, systems and subsystems
• Learn and apply standard practices and techniques in specific situations, correlate data, recognize discrepancies in results, and follow operations through a series of related detailed steps or processes
• Contribute to experiments/tests in the test laboratory/field to test, prove, or modify theoretical propositions on basis of research findings and experiences of others researching in related technical areas; may include taking measurements and recording observations, collecting, compiling and processing data
• Contribute data/findings for use in technical reports, documents, or oral/written presentations
• Investigate and evaluate practical applicability of theories and engineering principles basic to the development and improvement of various products and solutions
• Initiate or contribute data/analysis/design for use in technical reports, documents, proposals, or oral/written presentations 
• Perform tasks of a larger scope and lead specific tasks within the project scope 
• Interact in a collaborative manner with other team members, engineers, and scientists to accomplish organizational goals; provide ideas to improve efficiency at group level; may network beyond own technical peer group
• Assist in concept development and participate in the design analyses of engineering systems independently evaluating, selecting, and applying scientific or engineering procedures and techniques to assignments
• Manage projects of small or moderate size and scope; make substantial contributions to determining feasibility of goals and objectives; responsible for assuring quality, cost effectiveness and timeliness of assigned projects 
• Identify problems and related technical issues leading to long term, generic solutions; identify technical approach for solving problems and meeting customer/grantor needs
• Author/co-author on papers, proposals, presentations and reports 
• Interact in a collaborative manner with other team members to accomplish organizational goals; provide ideas to improve organizational efficiency at group and department levels. 

Key Requirements 

• Fulfils tasks on-time and conscientiously recognizes possible gaps and risks within operational services and identifies these to relevant stakeholders.
• Sets achievable objectives for self and assumes responsibility for agreed objectives and ensures successful closure, recognizes opportunities to exceed his/her objectives both quantitative and qualitative manner.
• Contributes to the ongoing improvement of operational processes.
• Vigilant towards operational risks, and their mitigation, including communication to relevant stakeholders.
• Understands and accepts the need for development, and deals well with change, both internally and externally.
• Demands and promotes collaboration between colleagues.
• Provides information proactively as required, in order to ensure good internal knowledge sharing, in a team and goal orientated manner, sets an example to more junior staff.
• Demonstrates personal initiative, places ambitious demands on his/her work, and the work of others.
• Takes an active role in professional development, both technically and personally.
• Adapts him/herself to different forms of cultural interaction.
• Judges emotion, empathizes as necessary, escalates possible conflict situations to relevant stakeholders.
• Able to accept constructive feedback and deals constructively with negative experiences.
• Embraces the idea of learning from error.
• Demonstrates and communicates corporate values/principles.
• Communicates clearly with regards to change, so that all parties impacted have a clear understanding.
• Good command in English, both written and spoken. 

Summary

 The Senior Research and Development Engineer will lead in ensuring the company maintains its competitiveness by keeping an eye on developing trends, determining what the competition is doing, and participating in development of solutions and products for the company. Also, conducts analysis and obtains a sound understanding of current conditions within a specific sector or market. 

Responsibilities

• Conducts research and development activities as per requirements from Towers such as Future Technology Solutions.
• Using accepted methods and techniques, assist with the design, development, implementation, and analysis of technical engineering products, systems and subsystems
• Learn and apply standard practices and techniques in specific situations, correlate data, recognize discrepancies in results, and follow operations through a series of related detailed steps or processes
• Contribute to experiments/tests in the test laboratory/field to test, prove, or modify theoretical propositions on basis of research findings and experiences of others researching in related technical areas; may include taking measurements and recording observations, collecting, compiling and processing data
• Contribute data/findings for use in technical reports, documents, or oral/written presentations
• Investigate and evaluate practical applicability of theories and engineering principles basic to the development and improvement of various products and solutions
• Initiate or contribute data/analysis/design for use in technical reports, documents, proposals, or oral/written presentations 
• Perform tasks of a larger scope and lead specific tasks within the project scope 
• Interact in a collaborative manner with other team members, engineers, and scientists to accomplish organizational goals; provide ideas to improve efficiency at group level; may network beyond own technical peer group
• Assist in concept development and participate in the design analyses of engineering systems independently evaluating, selecting, and applying scientific or engineering procedures and techniques to assignments
• Manage projects of small or moderate size and scope; make substantial contributions to determining feasibility of goals and objectives; responsible for assuring quality, cost effectiveness and timeliness of assigned projects 
• Identify problems and related technical issues leading to long term, generic solutions; identify technical approach for solving problems and meeting customer/grantor needs
• Author/co-author on papers, proposals, presentations and reports 
• Interact in a collaborative manner with other team members to accomplish organizational goals; provide ideas to improve organizational efficiency at group and department levels
• Maintain external research relationships to identify and develop new funding sources; making significant contributions to technical proposal preparation and/or presentations.
• Manage multiple or large projects; plan, schedule, conduct, or coordinate detailed phases of the work of a major project or in a total project of moderate steps 
• Make substantial contributions to determining feasibility of goals/objectives; may evaluate proposed or ongoing projects 
• Create opportunities to enhance technical methodology or content through expansion of existing or development of new efforts; may extend technology into new application areas; contribute or lead in intellectual development activities

Key Requirements 

• Fulfils tasks on-time and conscientiously recognizes possible gaps and risks within operational services and identifies these to relevant stakeholders.
• Sets achievable objectives for self and assumes responsibility for agreed objectives and ensures successful closure, recognizes opportunities to exceed his/her objectives both quantitative and qualitative manner.
• Contributes to the ongoing improvement of operational processes.
• Vigilant towards operational risks, and their mitigation, including communication to relevant stakeholders.
• Understands and accepts the need for development, and deals well with change, both internally and externally.
• Demands and promotes collaboration between colleagues.
• Provides information proactively as required, in order to ensure good internal knowledge sharing, in a team and goal orientated manner, sets an example to more junior staff.
• Demonstrates personal initiative, places ambitious demands on his/her work, and the work of others.
• Takes an active role in professional development, both technically and personally.
• Adapts him/herself to different forms of cultural interaction.
• Judges emotion, empathizes as necessary, escalates possible conflict situations to relevant stakeholders.
• Able to accept constructive criticism and deals constructively with negative experiences.
• Embraces the idea of learning from error.
• Demonstrates and communicates corporate values/principles.
• Communicates clearly with regards to change, so that all parties impacted have a clear understanding.
• Good command in English, both written and spoken.
• Develops and integrates ideas for the improvement of the quality of procedures and results within the area of expertise.
• Actively strives to promote collaboration within the organization by well-developed networks.
• Able to lead a small team of individuals on a temporary basis, if required to by relevant stakeholders.
• Deals with difficult situations and manages them effectively.
• Troubleshooting and diagnostic skills. (Troubleshooting: The process of solving a problem or determining a problem to an issue)
• Self-motivated individual with excellent interpersonal, communication and influencing skills.
• Ability to work in a global environment and with colleagues in other regions; this might include customers, customer segment teams, application focal points, other internal teams, and vendors.
• Good documentation skills.
• Grasps complex issues, analyses in a goal-orientated manner, and seeks alternative solutions, ensures issue resolution.
• Knows and uses problem solving techniques or methodologies in order to achieve desired and sustainable results.
• Possesses analytical abilities to properly understand complex customer requirements.
• Able to deal with and mitigate conflict, both internally and externally as required.
• Strong interpersonal skills to interact with fellow team members, fellow Company’ and bundle teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.
• Excellent Customer interface/service skills.
• Possess people management skills. (People management is essentially making sure that all people within an organization can coordinate themselves effectively and work to a high standard.)
• Proactively networks with other managers and senior executives across the organization locally and globally. 
• Understands how the business model works in his/her area, and is well connected to the sources of new business in his/her area and can influence them
• Entrepreneurial team player with a "can-do" attitude
• Empowering, mentoring, coaching and motivating people within his/her area
• Anticipates business development in his/her area and comes with relevant plans
• Can always see the “bigger picture”, not losing sight of the overall business need and especially when working at detailed level
• Empathic: Ability to put themselves in someone else's situation. They help develop the people on their team, challenge others who are acting unfairly, give constructive feedback, and listen to those who need it.

Summary

The Solution Architect:

• Specializes in evaluating business/market requirements and turning them into solutions in the form      of products or services. Also, oversees all technological risks and make sure that the described solution proves to be consistent while meeting all the necessary requirements.
• In pre-sales stage, plays key primary role as a business consultant as well as solution architect working closely with Sales/Product/Portfolio team and external partners to research      market demands and/or analyze customer's RFI/RFP and actively involved in bid proposal activities (in writing as well as developing the high-level/detailed-level design). Also, in developing customer experience blueprints and detailed lifecycle plans guiding campaign execution.
• In delivery stage, works as a subject matter expert to guide the operations teams in order to make the design as well as taking responsibility for implementation, commission, test and acceptance. Actively leading engineering activities in support of day-to-day management by making improvements and/or supporting automation initiatives to the existing systems to operate them in an optimized manner and/or to improve the reliability and availability. This includes researching      and recommending tools and platforms to meet functional requirements, then overseeing on-boarding and integrations.
• Primarily leading the solution and/or technology roadmaps via Release Lifecycle Management.  

Responsibilities

• Support Level 3 whenever required on proactive/improvement initiatives towards improvement of      efficiency and automation in operations and implement resolutions as appropriate. 
• Support Level 3 whenever required on root cause analysis and reporting to identify and document the root cause of a problem in order to create effective corrective actions that will prevent that problem from re-occurring. 
• Participate whenever required in major Incident Technical Meetings to provide feedback/updates/technical consultation to the manager-on-duty, including the customer.
• The administration and troubleshooting of complex infrastructure (hardware/software) that may      fall outside of problem management such as task forces with the aim to develop or identify sustainable solutions.
• Detail Technical Designs and solutions – Lead the development, maintenance and evergreening of designs per each area of technology. 
• Vendor liaison and Innovation - keep abreast with Infrastructure developments in the marketplace and work with Sales/Product/Portfolio team to lead proof of concept projects as necessary and to contribute to well research recommendations as a business case (Costs, Benefit, Risks, Value to      Customers, Value to company).
• Liaison with delivery organizations - actively work with the delivery organization      to ensure that the services can be operated in an effective manner. 
• Problem and Escalation management – Actively support the operations teams in the event      of critical situations and with structural issues in the infrastructure.
• Publication of Standards – Lead and contribute to all Technology Standards and building blocks according to company document management standards.
• Governance of Standards – Lead in technology design and product Steering Groups to police and control standards effectively.
• Procurement – support and lead effective negotiation, procurement and selection criteria of technology according to the company guidelines.
• Exploiting technology – ensure a standardized method of service delivery which is aligned with company guidelines.
• Investments and projects – contribute to the preparation of business cases for capital      investment and proof of concepts or complex programmes.
• Communications plan – contribute to an effective communications plan for all associated      stakeholders.
• Coordination: Lead a cross-functional project team in support of technical activities.
• Training: Train, coach and mentor operations teams on key Technologies Standards and building      blocks or as directed by relevant stakeholders, playing a very important role in employee development.
• Demonstrate in-depth technical expertise across a diverse area of technology. The role will influence and support the choice of technical solutions and is able to spot and raise opportunities for adding business value, reducing operational/infrastructure cost and improved service levels.
• Demonstrate deep understanding of all major hardware and layered products and related methods, processes and practices.
• Investments and projects – contribute to the preparation of business cases for capital investment and proof of concepts or complex programmes.
• Supplier cost management – Review of supplier’s/partner’s products and services and make recommendation to reduce costs or optimize the costs as necessary.
• Accountable for the technical engineering standards and product portfolio, based on company’s standard architecture and reference designs. This includes designing, building and maintaining      the standards and solutions for use in all operations teams. 
• Well-versed in security, system performance, troubleshooting, clustering, and fluent in scripting. 

Key Requirements 

Note: Technologies may be any variation of those listed below, but not necessarily limited to.

• Experience working in multiple technology domains including aspects of Windows, Linux, SAP, Oracle and other database administration technologies, Microsoft, Livelink, Information Security, Identity and Access Management and networking.
• Good knowledge and hands-on experience in virtualization technologies
• Knowledge of Process Automation and Integration.
• Knowledge of Scripting/Programming (Python, JAVA, Ruby, Perl, YAML, GO, ABAP)
• Experience with developing and utilizing Dev Ops Technologies
• In-depth knowledge on any of Windows Server, Windows Server 2019, 2016, 2012 R2, Linux Server, RHEL6+, SUSE Enterprise, Ubuntu Enterprise, SAP, Oracle, Microsoft, and other technologies such as, but not limited to, Livelink.
• Good knowledge in Cloud Security Architecture and Penetration Testing
• IoT Architecture design with Edge Computing
• Strong knowledge of Container Environments and relevant technologies
• Experience in setting up robust, high-availability Cloud Infrastructure landscapes, according to project scope, time and budget
• Application lifecycle management
• Good knowledge and understanding of Disaster Recovery 
• Experience in configuring high availability setup and monitoring tools
• Ability to analyze and validate the ‘best-fit’ cloud platform and solution
• AWS/Azure Professional/Expert Level Solution Architect Certification preferred
• Strong skills in Project Management, certificate to validate is preferred (PRINCE2 Practitioner, PMP, CAMP)
• Excellent written and verbal communication.
• Presentation skills with a high degree of comfort speaking with internal and/or external customers.
• Knowledge of EA principles and methodologies
• Networking skills and experience
• Ability to implement technologies, such as Active Directory, LDAP, DFS, Terminal Servers, Internet Information Server, System Center Operations Manager (SCOM), file server migrations, SAP, Oracle, Microsoft, and Livelink.
• Ability to provide support for implementation, maintenance, and troubleshooting of IT systems,
• Oversee and resolve problems of the applications, server, network devices, storage, and client devices,
• Support IT systems of all end users on a daily basis by monitoring and troubleshooting.
• Diagnose, detect, and resolve other operational issues.
• Networking knowledge including being familiar with the TCP/IP v4 and v6 protocol, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP
• Applications knowledge including being familiar with SAP, Oracle, Microsoft solutions, Livelink, and other relevant technologies
• Experience with Disaster Recovery methodologies and practices 
• Knowledge of technologies for patching, high-availability and scaling
• Application management skills for patching and debugging
• Strong knowledge of various Automation tools
• Install solutions by utilizing relevant tools; building custom designs; developing DBMS; completing prototypes; resolving problems.
• Solid understanding of Statements of Work, Structural design principles.
• Profound knowledge of Network architectures and Virtualization Technologies.
• Experience with web technologies and building enterprise architecture roadmaps
• Expertise in any relevant technology on the aspects of Architecture, Planning, Sizing, Upgrading, and Deployment
• Expertise in Disaster Recovery
• Experience in configuring DR as per design by leveraging on premise data centers and cloud environments
• Expertise in Backup and Recovery – Planning, Design and Implementation
• In depth knowledge of a range of programming languages (C, C++, Python, Java, ABAP) and development tools
• Partner collaboration experience is a strong advantage
• Experience in Capacity planning and perform analysis of current landscape of workloads and pools. Defining target/Future state of the relevant landscape
• Experience in configuring high availability setup and monitoring tools