Managed Application Services Careers

Summary

The primary role of an Applications Engineer is to be responsible for technical support after implementation of a solution ensuring stable operations. Emphasis is on the ability to understand customer operational requirements and work with the team to ensure KPIs are met. 

Responsibilities

• Good command in English, both written and spoken.
• Able to communicate effectively either verbally or through email with higher management or experienced engineer
• Sets achievable objectives for self and assumes responsibility for agreed objectives and ensures successful closure, recognises opportunities to exceed his/her objectives both quantitative and qualitative manner.
• Contributes to the ongoing improvement of operational processes.
• Vigilant towards operational risks, and their mitigation, including communication to relevant stakeholders.
• Understands and accepts the need for development, and deals well with change, both internally and externally.
• Takes an active role in professional development, both technically and personally.
• Adapts him/herself to different forms of cultural interaction.
• Judges emotion, empathises as necessary, escalates possible conflict situations to relevant stakeholders.
• Able to accept constructive criticism and deals constructively with negative experiences.
• Embraces the idea of learning from error.
• Communicates clearly with regards to change, so that all parties impacted have a clear understanding.
• Develops and integrates ideas for the improvement of the quality of procedures and results within the area of expertise.
• Actively strives to promote collaboration within the organisation by well-developed networks.
• Deals with difficult situations and manages them effectively.

Key Requirements 

• Good command in English, both written and spoken.
• Able to communicate effectively either verbally or through email with higher management or experienced engineer.
• Adapts him/herself to different forms of cultural interaction.
• Judges’ emotion, empathises as necessary, escalates possible conflict situations to relevant stakeholders.
• Able to accept constructive criticism and deals constructively with negative experiences.
• Embraces the idea of learning from error.
• Communicates clearly with regards to change, so that all parties impacted have a clear understanding.
• Actively strives to promote collaboration within the organisation by well-developed networks.
• Deals with difficult situations and manages them effectively. 

Summary

The primary role of Level 2 Applications Engineer is to be responsible for technical support after implementation of a solution ensuring stable Operations. Emphasis is on the ability to understand customer operational requirements and work with the team to ensure KPIs are met. Fulfils tasks on-time and conscientiously recognizes possible gaps and risks within operational services and identifies these to relevant stakeholders.

Responsibilities

• Provide root-cause analysis with clear measures in mitigating the issue permanently.
• Able to independently troubleshoot and provide solution.
• Respond to all requests in a timely and efficient manner according to Service Level Agreements and comply to the company’s standard policies/guidelines in line with Quality measures.
• Ensures that project is transferred smoothly to Operations Center ensuring that deliverables is clear and achievable. 
• Review and provide updates on documentation.
• Prepares, updates and executes OS/DB scripts to performs activities efficiently.
• Adapt with latest technologies available and in demand in the market.
• Able to communicate effectively either verbally or through email with higher management or experienced engineer.
• Able to lead the Technical discussion and provide recommendation to support the finding.
• Able to perform Homo/Heterogonous OS/DB migration, Unicode conversions, data migration, and archiving.
• Prepare runbook, interface list, landscape details.
• Interface with customers/stakeholders on project activities, issues, etc
• Up to date of the current portfolio/services provided by the company.
• Be available for on-call support as needed. 

Key Requirements 

• Good command in English, both written and spoken.
• Fulfils tasks on-time and conscientiously recognises possible gaps and risks within operational services and identifies these to relevant stakeholders.
• Contributes to the ongoing improvement of operational processes.
• Provides information proactively as required, in order to ensure good internal knowledge sharing, in a team and goal orientated manner, sets an example to more junior staff.
• Takes an active role in professional development, both technically and personally.
• Adapts him/herself to different forms of cultural interaction.
• Able to accept constructive criticism and deals constructively with negative experiences.
• Embraces the idea of learning from error.
• Communicates clearly with regards to change, so that all parties impacted have a clear understanding.
• Develops and integrates ideas for the improvement of the quality of procedures and results within the area of expertise.
• Deals with difficult situations and manages them effectively.
• Troubleshooting and diagnostic skills. (Troubleshooting: The process of solving a problem or determining a problem to an issue)
• Ability to work in a global environment and with colleagues in other regions; this might include customers, customer segment teams, application focal points, other internal teams, and vendors.
• Good documentation skills.

Summary

The L3 Applications Engineer is to be responsible for technical support during business development case studies for various applications based on their expertise until implementation of the solution ensuring stable Operations. Emphasis is on the ability to understand customer requirements and work with a team to provide solutions with costing, timing, and resources in consideration. 

Responsibilities

• Handles escalation from Application Level 2 Engineer 
• Responsible as Landscape owner
• Handles investigation for major incident through PRM approach.
• Coordinates technical activities with the team especially for major and complex activities.
• Involve in Transition to Support meetings 
• Presents complex content in a structured and comprehensible manner. Makes use of various media for this purpose. Uses an individual approach to the audience.
• Moderates/leads meetings of the squad team. Structure topics and handles them efficiently in terms of timing and with a focus on goals and results together with the group.
• Delivers technical concept based on customer/project requirements with emphasis on automation tools available.
• Demonstration of desire to keep abreast of technological changes and recommends service improvements and cost savings measures.
• Involves in pre-sales / upselling activity for new business and additional revenue.
• Well-versed in security following ISO standards
• In-depth knowledge of system performance, troubleshooting and able to translate and explain the issue and solution in layman’s term to non-technical customer/stakeholders.
• Drives technical escalation calls.
• Able to translate business requirements into appropriate technical solutions.
• Proactively networks with other colleagues across the organization locally and globally. 

Key Requirements 

• Good command in English, both written and spoken.
• Develops and integrates ideas for the improvement of the quality of procedures and results within the area of expertise.
• Good documentation skills.
• Grasps complex issues, analyses in a goal-orientated manner, and seeks alternative solutions, ensures issue resolution.
• Knows and uses problem solving techniques or methodologies in order to achieve desired and sustainable results.
• Possesses analytical abilities to properly understand complex customer requirements.
• Able to deal with and mitigate conflict, both internally and externally as required.
• Strong interpersonal skills to interact with fellow team members, fellow Company’ and bundle teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.
• Excellent Customer interface/service skills.
• Possess people management skills.
• Proactively networks with other managers and senior executives across the organization locally and globally. 
• Understands how the business model works in his/her area and is well connected to the sources of new business in his/her area and can influence them.
• Empowering, mentoring, coaching and motivating people within his/her area.
• Troubleshooting and diagnostic skills. (Troubleshooting: The process of solving a problem or determining a problem to an issue)
• Ability to work in a global environment and with colleagues in other regions; this might include customers, customer segment teams, application focal points, other internal teams, and vendors.
• Good documentation skills. 

Summary

The L3 SAP Engineer is responsible for technical support for SAP implementations and operations during business development case studies for various applications based on their expertise until implementation of the solution ensuring stable Operations. Emphasis is on the ability to understand customer requirements and work with a team to provide solutions with costing, timing, and resources in consideration. 

Responsibilities

• Handles escalation from Application Level 2 Engineer 
• Responsible as Landscape owner
• Handles investigation for major incident through PRM approach.
• Coordinates technical activities with the team especially for major and complex activities.
• Involve in Transition to Support meetings 
• Presents complex content in a structured and comprehensible manner. Makes use of various media for this purpose. Uses an individual approach to the audience.
• Moderates/leads meetings of the squad team. Structure topics and handles them efficiently in terms of timing and with a focus on goals and results together with the group.
• Delivers technical concept based on customer/project requirements with emphasis on automation tools available.
• Demonstration of desire to keep abreast of technological changes and recommends service improvements and cost savings measures.
• Involves in pre-sales / upselling activity for new business and additional revenue.
• Well-versed in security following ISO standards
• In-depth knowledge of system performance, troubleshooting and able to translate and explain the issue and solution in layman’s term to non-technical customer/stakeholders.
• Drives technical escalation calls.
• Able to translate business requirements into appropriate technical solutions.
• Proactively networks with other colleagues across the organization locally and globally. 

Key Requirements 

• Good command in English, both written and spoken.
• Develops and integrates ideas for the improvement of the quality of procedures and results within the area of expertise.
• Good documentation skills.
• Grasps complex issues, analyses in a goal-orientated manner, and seeks alternative solutions, ensures issue resolution.
• Knows and uses problem solving techniques or methodologies in order to achieve desired and sustainable results.
• Possesses analytical abilities to properly understand complex customer requirements.
• Able to deal with and mitigate conflict, both internally and externally as required.
• Strong interpersonal skills to interact with fellow team members, fellow Company’ and bundle teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.
• Excellent Customer interface/service skills.
• Possess people management skills.
• Proactively networks with other managers and senior executives across the organization locally and globally. 
• Understands how the business model works in his/her area and is well connected to the sources of new business in his/her area and can influence them.
• Empowering, mentoring, coaching and motivating people within his/her area.
• Troubleshooting and diagnostic skills. (Troubleshooting: The process of solving a problem or determining a problem to an issue)
• Ability to work in a global environment and with colleagues in other regions; this might include customers, customer segment teams, application focal points, other internal teams, and vendors.
• Good documentation skills.